Support

Who runs this

New Homestead is built and operated by New Homestead, a solo-operator consulting business working with owner-operated local businesses. The company and the product are the same name on purpose: there is no larger organisation behind this, and it would be misleading to imply one.

How to reach a person

• support@newhomestead.ai

  For anything at all — a question before you start, a problem with your account, a security report, a request for your data, or asking to be deleted. It reaches the operator directly.

There is no support ticket system, no phone queue and no chat widget on this site. If you write, a person reads it.

Answers you can read now

The FAQ answers the common questions: what it does, the approval rule, your data, and what it costs. The user guide walks through the everyday tasks:

• Signing in

  Where to sign in, which account to use, and what to do when it says your account is not set up.

• Connecting and disconnecting Google and QuickBooks

  Who can connect an account, what each permission is for, and how to disconnect one.

• The approval queue

  Reviewing, editing, approving and rejecting drafts, and approving several at once.

• Team members and permissions

  Owners and members, inviting and removing teammates, and giving each person View or Approve on each job.

• Exporting your data

  How to get a complete copy of everything held for your business, what it contains, and how long you can ask for it.

If you already use New Homestead

• Your workspace has its own address

  You sign in at your own subdomain of newhomestead.ai — the one you were given when your workspace was set up, not here.

• If your workspace has Ask turned on

  If your workspace has Ask turned on, you will see an Ask tab in the app. It can answer questions about your own account — what is outstanding, what a run did — and will tell you it does not know rather than guess. Your operator and your owner can each turn it off. If you do not see it, or for anything it cannot answer, write to the address above.

• Asking for your data, or its deletion

  Both are handled by the operator on request rather than by a button in the app. Everything held for your business is kept for at least thirty days after a contract ends so it can be exported to you in full — see Security.

Getting started

There is no signup form and no self-serve plan. Starting is a conversation about whether any of this is useful for what you actually do — write to support@newhomestead.ai.