Signing in
Where to sign in, which account to use, and what to do when it says your account is not set up.
Before you start
You need to have been added to your business's workspace. The owner adds teammates from the Team panel, and the first owner is set up by the operator. When you are added, you are sent an invitation by email to sign in. (A demo workspace skips the email; you can sign in with the address you were added at.)
Where to sign in
There are two ways in, and they end up in the same place:
- app.newhomestead.ai. Go to app.newhomestead.ai, sign in, and you are taken to your workspace. If your address belongs to more than one workspace, you are asked to choose one. A browser stays signed in to one workspace at a time, so choosing one signs you out of the other.
- Your workspace's own address. Every business has its own subdomain of newhomestead.ai, given to you when the workspace was set up. Signing in there takes you straight to that workspace.
Choosing how to sign in
The sign-in page offers two buttons:
- Continue with Google, if the address you were invited at is a Google account.
- Continue with email, for any other address. Follow the steps it shows.
Either way, use the same email address your invitation was sent to. Access is granted to that address, not to a particular password or device.
If it says your account is not set up
The address you signed in with is not an active member of that workspace. Check you used the address your invitation was sent to. If you did, ask the owner of your business to add you, or to add you again if you were removed.
Staying signed in, and signing out
A sign-in lasts up to a week, after which you are asked to sign in again. To sign out sooner, use Log out at the top right of the app. If you are removed from the team, your access ends at once, even if you were already signed in.
A note on links
No link, in an email or anywhere else, signs you in or approves anything on its own. A link can take you to the sign-in page; you still sign in yourself.
Still stuck? Write to support@newhomestead.ai and a person will answer. Common questions are on the FAQ.